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Balancio Support

Need help with Balancio, have feedback, or found a bug? We're happy to help.

Email: grantwilliams8@icloud.com

We try to respond within a few days.

Frequently Asked Questions

How do I remove ads?

Open Settings from the main menu and choose the Remove Ads purchase. This is a one-time in-app purchase that removes banner and interstitial ads permanently.

My progress disappeared after reinstalling the app

Balancio stores your progress (levels, streaks, stats) locally on your device only. Uninstalling the app removes this data, and it can't be recovered. We don't currently support iCloud sync for progress.

How does the Daily Challenge work?

A new single-beam challenge is available once every 24 hours. Playing it keeps your daily streak going — missing a day resets the streak.

I found a bug or have a feature request

Please email us at grantwilliams8@icloud.com with as much detail as you can — your device model, iOS version, and what you were doing when it happened.

Privacy

See our Privacy Policy for details on what data Balancio collects and how it's used.